About Legal Intake Professionals
Legal
Intake Professionals (LIP) was born out of the concerns of injury lawyers
like you who found themselves unable to effectively tap into the after-hours
market of potential clients or outsource their calls on a 24-hour basis.
Before Legal Intake Professionals, injury lawyers had only two limited options available to them: traditional answering services or their own office voice mail systems. In their experiences, these injury lawyers found that the answering services were not focused on the specialized field of Personal Injury Law and, thus, were cold and impersonal and unable to effectively intake and relay the correct information to firm representatives. And with the voice mail systems, the inability of clients to reach a real human voice has an obvious disadvantage: clients often simply hang up. Both situations proved to be largely ineffective: potential clients rarely left messages, and even if they did leave their information, they were often unsatisfied with the contact that was made and would continue to call other firms.
We wanted to offer injury lawyers a different option, one that works …
Legal Intake Professionals allows injury law firms like yours to simply forward their lines to our service and rest easy in the knowledge that their callers will be well taken care of during the nights, weekends, and holidays. They know that our intake specialists at Legal Intake Professionals will treat each caller with the appropriate empathy, salesmanship and respect.
And because we specialize only in Legal Intake for Injury Lawyers, when potential clients speak with one of our intake specialists, they feel like they are talking to a case manager or paralegal in your firm, someone who truly cares about them and can give them the help they need. As a result, when calls are completed, callers are confident that they have made the right decision and secure in the fact that they have successfully started the process of hiring an attorney. They don’t feel the need to call other law firms. In fact, in our clients’ experience, even if another firm contacts them in the meantime, they typically say they already have an attorney.
Legal Intake Professionals began answering after-hours, weekend, and holiday client intake calls for eight injury law firms in January 2000. Today, the original eight firms are included in the more than 100 satisfied firms who currently enjoy the benefits of our bilingual intake service. Since the inception of Legal Intake Professionals, we have effectively handled over 1,000,000 NEW case calls for our clients as well as millions of general messages and emergency situations.
Over the past years word has spread about Legal Intake Professionals. Articles have been written about our service in Lawyers Weekly, we were featured in the "Discoveries" section of TRIAL Magazine, and we have been referenced in many other articles about our clients and their success.
