Frequently Asked Questions

  1. Why choose LIP?
    We're more than just another "take a name and number" answering service – we evaluate each call's relative urgency, while employing the highest standards of empathy, professionalism and salesmanship, and take the appropriate action each and every time. As a result, potential clients feel they have reached your office and made the right decision and are assured that your firm will be dedicated to working for them. And because every call is recorded, your staff can review them to ensure we are performing intakes of the highest quality.

  2. How many calls do LIP clients get after hours?
    Our clients average over 12 after-hours injury calls per week. Of those, our clients report that an average of 30% become active cases. Click here for a statistical explanation of the calls we receive.

  3. Why do LIP clients get so many calls?
    Most firms’ call volume is already there; LIP just answers the calls correctly. LIP has a 98% answer rate, most answering services have an 80% answering rate.

  4. Who created LIP?
    cj Advertising, an ad agency exclusively serving the communications needs of injury lawyers nationwide since 1994, created LIP. Visit www.cjadvertising.com for more information.

  5. How does LIP handle callers who are not injured or current clients?
    New non-injury case calls are given a chance to tell why they need a lawyer. Then, per each firm's preference, non-injury case callers are assured of a call back the next business day or directly referred to another firm or your local bar association. Current clients and other miscellaneous callers are sent into a standard voice mail and assured that their message will be received the next business day.

  6. Is LIP currently available in my market?
    Legal Intake Professionals serves all United States and Canadian markets. However, exclusive relationships exist in certain markets. Call for more information about market availability.

  7. What are LIP's hours of operation?
    We're open 24 hours a day, 7 days a week, 365 days a year. That means we’re available when you're closed – after hours, weekends and holidays – but are also able to offer a 24-hour service option for firms looking to outsource their daytime intake services.

  8. How do I sign up?
    Call us at 615.263.5222 and reserve your market rights today.

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