FAQ

Legal Intake Professionals FAQ

1. What makes Legal Intake Professionals better than other lawyer intake services?
   At Legal Intake Professionals, we do more than just take a name and number. We determine each call’s importance, and then we take the appropriate action to process the call. When our skilled legal intake specialists speak to one of your potential clients, their empathy, salesmanship, and professionalism help make the caller feel as if he or she is speaking to a member of your own staff.
2. How does Legal Intake Professionals secure new clients for my law firm?
   Our intake specialists are trained to evaluate each inquiry and to give each caller a personalized response that’s designed to convert calls into cases. We hold ourselves to the highest standards, including a minimum answer rate of 95 percent (the industry average is 80 percent), and we treat every call as if it’s a potential case for your law firm.
3. What are Legal Intake Professionals’ hours of operation?
   We never close—we’re open 24 hours a day, seven days a week, 365 days a year. We can handle all of your daytime calls, and when your law firm closes for the day, our intake specialists are still here, ready to provide your potential clients with the same customer service and knowledge you expect from members of your own staff.
4. How experienced are the intake specialists at Legal Intake Professionals?
   Our average intake specialist has successfully handled more than 4,000 calls. Each new hire goes through a rigorous training program, including a lesson on the basics of injury law, a series of mock cases, and a mentoring session with a veteran employee before he or she begins taking calls.
5. How does your billing work?
   Legal Intake Professionals bills on a monthly basis. In addition, there are no per-minute charges for inbound or outbound calls. Instead, we offer billing packages that are based on the number of intakes you receive per week.
6. How do you track the quality of calls?
   As part of our commitment to constantly improve our legal intake services and exceed all expectations, we conduct a daily audit of our legal intake specialists’ performances based on LIP’s core values. We also rely on our clients’ feedback to maintain the highest level of quality on every call we receive.
7. How can I get Legal Intake Professionals for my law firm?
   Call us at 1-877-2-GET-LIP (1-877-243-8547) for a free quote of our legal support services today.