About

About Legal Intake Professionals®

Legal Intake Professionals®, or LIP®, is a legal support service established in January 2000 to help lawyers just like you tap into the huge market of after-hours clients. Unlike a traditional voicemail or call-answering service, your callers speak with a caring, trained professional, who understands their situation and will connect them with your law firm for help.

We’re proud to be 100% owned and operated in the USA. That means we don’t outsource our services to foreign countries. Our office is located in Nashville, Tennessee, our intake specialists are members of the local community, and they all know how important it is to develop personal connections with your callers.

We love to share Shout Outs from our clients with our staff, here’s just a few…

  • Susan

    “New client Commonwealth Law Group was very impressed with Susan Pandorf’s customer service skills!” Read the story.

    Commonwealth Law Group

  • Chris

    “Rosenberg & Gluck was very impressed with the way Chris handled a recent difficult call.” Read the story.

    Rosenberg & Gluck

  • Marquis

    “Marquis grabbed a former client who has a new case and was calling the office at 8 p.m. We’re going to close her this morning.” Read the story.

  • Joshua

    “This was a difficult caller to deal with, and Joshua did a great job with it. Proud to have him on our team.” Read the story.

  • Denisse

    “I tested the process with LIP. Big thumbs up. Denisse did a great job.” Read the story.

Legendary Legal Intake Solution

Our intake specialists are trained to provide your callers with legendary empathy, consistent professionalism, and total focus as we secure potential new clients with your law firm. It’s all part of our Legendary Quality Program, which uses frequent evaluation and coaching to promote and reward team members based on factors such as call accuracy, empathy, and how well they serve as extensions of our client firms.

Your potential clients need answers to their questions at all hours of the day and night, and when they can’t talk to a lawyer, our intake professionals are trained to assure them we will do everything we can to get them the help they are seeking. It’s our goal to instill confidence in your callers, and you can rest easy knowing they will receive exceptional customer service at all times of the day or night.

Legendary Services, Unquestionable Success

Legal Intake Professionals began with eight clients 16 years ago. Today, those original firms are still among the more than 300 satisfied law firms we serve today, enjoying the benefits of our years of legal intake experience.

We’re proud to have helped more than 2.5 million people over the years. This success has led our highly valued service to be featured in Lawyers Weekly, TRIAL magazine, and many other published articles spotlighting our clients and their paths to achieving success.

Call us today at (800) 896-4611 to learn more about LIP.

OUR PRICING

We offer volume-based pricing plans, so you only pay for the services you use. Don’t miss another opportunity. Contact us today to see how we can help.

OUR EXPERIENCE

We’re more than just another telephone answering service that decided to start taking calls for law firms. We were founded as, and remain, 100% legal intake, and our intake specialists have completed more than 2 million intakes.

CASES WE HANDLE

Whether a call is about an auto accident, slip and fall, medical malpractice, pharmaceutical injury, nursing home abuse, or workers’ compensation claim, our legal intake specialists have the training, experience, mindset, and tools needed to handle it.